Quality cleaning by Tri-Cities Janitorial Company means eliminating unwanted matter to create a clean, healthy environment for occupants. But quality is a complex concept that can mean different things to different people.
For example, some customers value quality no matter the cost, while others are budget minded. Pleasing customers on both ends of this spectrum can challenge commercial cleaning companies.
Safety
Cleaning is a health-related activity and requires specialized equipment. Whether in a hospital, school or office building, the right methods and chemicals can prevent infections and viruses from spreading. It’s also important to follow Centers for Disease Control (CDC) guidelines to ensure safety. This will give clients peace of mind that they’re choosing a company that cares about their health and well-being.
While it may seem like a minor factor, ensuring the safety of staff members is crucial to quality cleaning. Employees must be properly trained and provided with appropriate equipment. Depending on the type of work they’re doing, this could include non-slip footwear, safety goggles or gloves. They must also be able to access first-aid kits as necessary. It’s also vital to provide them with information about chemical hazards and handling.
Many chemicals used by cleaning companies are potentially hazardous, so it’s essential to use them correctly. This includes reading all labels carefully, using the correct PPE and storing them safely. It’s also important to ensure that flammable materials are kept away from sources of fire and that any hazardous areas are cordoned off properly.
Another key element of cleaning safety is ensuring that all employees know what to do in case of an emergency. They should be aware of meeting points and the location of fire exits and must be familiar with the procedures for evacuating the premises in an emergency.
If they don’t follow these safety guidelines, it can lead to serious injuries and even death. For example, if workers don’t wear appropriate gloves when working with bleach or other cleaning products, they can develop severe skin problems or musculoskeletal disorders. They also risk inhaling toxic chemicals or developing health conditions such as eczema and asthma.
In order to maintain cleaning standards, it’s important to regularly review and update training programs. eLearning courses can be an effective way to deliver this learning to employees, with tools like Training Towards a Safer Environment available that allow companies to create their own modules or edit existing ones. This helps to make the course more engaging and easier to understand for employees, increasing its effectiveness.
Environment
Having quality cleaning and maintenance is important for retail shopping centres because customers, tenants, and visitors don’t want to be in unclean or unkempt spaces. This is also true for office buildings and other commercial properties, where a clean environment can improve employee morale and productivity as well.
Providing a safe and clean environment is a challenge that cleaning professionals face on a daily basis, whether they are working in hospitals, schools, manufacturing plants or other workplaces. Managing the safety of these environments requires a combination of best practices, training, and ongoing communication with staff members. For instance, one way to improve safety in a facility is to ensure that employees know the importance of using proper equipment and materials when cleaning. Another is to provide a consistent communication system with cleaning professionals that allows them to report issues or concerns directly to their supervisors.
While it may seem obvious that cleaning is an environmental concern, there are other aspects of this industry that are not always given enough consideration. For example, the chemicals used in some cleaning products can pose a threat to the health of workers and building occupants. The same is true of the toxins in certain types of waste, which can be released into the air when it is removed from the workplace.
To reduce the impact of these substances on the environment, it is essential to understand the life cycle of cleaning products and services, including their environmental and health impacts. This information can help companies make informed purchasing decisions and choose greener alternatives when appropriate.
Another way to improve the environmental impact of a cleaning operation is to promote and encourage recycling, which can help reduce the use of toxic chemicals and other harmful materials in the workplace. Lastly, the environment can be improved by making sure that all cleaning work is conducted in accordance with the law and is performed by qualified personnel. This includes complying with the Occupational Safety and Health Administration (OSHA) standards.
Efficiency
In addition to using time-saving tools, it’s also important that cleaning staff follow proper cleaning procedures. Doing this will increase efficiency and reduce waste. For example, using one hand to spray chemical on a rag and the other to wipe reduces the number of times an employee must return to the sink for more water or a new rag. In addition, working clockwise around a room rather than haphazardly is more efficient, as it’s less likely that an employee will forget to clean something.
The goal of any cleaning service should be to deliver a high-quality, consistent clean to every customer. This can only be accomplished with a team of trained and experienced employees. Unfortunately, many contract and in-house janitorial teams experience high turnover, leaving them with inexperienced, ill-trained workers. Fortunately, training programs can help to alleviate some of the turnover problems, by teaching new and existing employees how to perform their jobs properly.
Statistical quality control inspection software is another tool that can help to increase the performance of your janitorial staff. This type of technology can provide you with the data that you need to prove to customers and employees that the quality of cleaning in a facility meets specific standards. Having this data can help to eliminate subjective, disputed evaluations that may occur when an individual has a different view of what is considered clean or dirty.
A defendable process is especially important for critical manufacturing industries where the consequences of a mistake can be life-threatening or costly. Join “The Cleaning Lady,” Ed Kanegsberg, and the Professor Darren Williams for the 2022 Product Quality Cleaning Workshop on February 8 to learn about building a defendable cleaning process for your company.
To improve the quality of your janitorial services, you must first determine what metrics to track and how. You’ll also need to decide how to measure your results and whether to use a manual reporting system or a streamlined inspection program that provides easy-to-interpret data in real time. For example, if you’re vacuuming carpeted areas, you should set specific benchmarks for the number of square feet vacuumed and verify that each area was cleaned thoroughly.
Customer Satisfaction
Customers in the cleaning business demand and expect that their cleaning services be performed well, resulting in a clean, attractive environment. A high customer satisfaction level leads to loyalty and helps the company stand out in the industry. In addition to the technical aspects of cleaning service quality (evaluation of cleanliness based on standards such as QLT-100, INSTA 800, NEN 2075, GOST R 51870, LVS 2051), cleaning companies should focus on evaluating the overall customer experience and satisfaction.
This means implementing and tracking KPIs and providing these reports to clients. It may take a little time to get started with these processes, but it will provide real data that can be used to make educated changes that will result in a better, more consistent cleaning service. Having detailed quarterly or monthly reports to share with customers will give them peace of mind that they are receiving a valuable service for the money they are paying.
Customer satisfaction is also influenced by the quality of management in a cleaning business. Managers with a short-sighted view often focus on cutting costs, which can negatively impact the quality of the finished product. On the other hand, managers who take a long-term approach understand that creating value, rather than simply cutting costs, benefits everyone involved.
The best way to keep your clients happy is to communicate with them, preferably in person, at least once per month. This will let them know that they are important to you and will help you improve your services based on their needs. It will also allow them to share their thoughts with others, which can help you attract more potential customers.
It is vital that your client’s safety is of the utmost importance, which is why it is important to follow safety guidelines when performing services in their facilities. This includes following the Occupational Safety and Health Administration guidelines as well as training workers in safe practices and addressing any unsafe conditions promptly. In some cases, you may need to work with a professional consultant in order to ensure your employees are following all of the necessary guidelines for your industry.
